Rooted & Rising Counseling, LLC

At Rooted & Rising Counseling, LLC, your privacy, confidentiality, and safety are important to us. This page explains how we protect your information, how telehealth privacy is handled, and what to do in an emergency.

We are committed to protecting your personal information.

Information you share through our website—such as your name, email address, or phone number—is used only to respond to your inquiry, provide information about services, or assist with scheduling. We do not sell or share your personal information.

Our public website does not collect protected health information (PHI). Clinical and therapy-related information is collected only after services begin and is stored in secure, HIPAA-compliant systems.

Submitting information through this website does not establish a therapeutic relationship.

Rooted & Rising Counseling, LLC follows the Health Insurance Portability and Accountability Act (HIPAA).

If you become a client, you will receive a full Notice of Privacy Practices, which explains:

• How your protected health information (PHI) may be used and disclosed 
• Your rights related to your clinical records 
• How we safeguard your confidentiality
   

Your clinical information is used only for treatment, payment, and healthcare operations, unless otherwise required or permitted by law.

Telehealth services are provided through secure, HIPAA-compliant platforms.

While we take reasonable steps to protect your privacy, telehealth involves some risks related to technology, including interruptions or unauthorized access outside of our control.

Clients are encouraged to:

• Participate in sessions from a private location 
• Use secure, personal internet connections 
• Protect their own devices with passwords or encryption when possible
   

Email, contact forms, voicemail, and text messaging are convenient but not secure methods for sharing sensitive or clinical information.

Please do not include confidential or urgent mental health information when contacting us through the website.

Rooted & Rising Counseling, LLC does not provide emergency or crisis services.

Our website, email, voicemail, contact forms, and text messages are not monitored continuously and should not be used in emergencies.

If you are experiencing a mental health emergency or are in immediate danger:

• Call 911 
• Call or text 988 (Suicide & Crisis Lifeline)
• Go to your nearest emergency room
   

If you have questions about privacy, safety, or our practices, please contact:

Rooted & Rising Counseling, LLC
Phone: (757) 876-0511
Email: tracya@rootedandrisingcounseling.net